Conversational AI
Conversational AI for enhanced Customer Engagement, Experience and Service
Conversational AI is an AI-based computer program that simulates human conversations. They are also known as digital assistants that understand and mimic human capabilities. Bots interpret and process user requests promptly to give relevant answers.
Digital Assistant
Our Conversational AI Solution is based on an open-source framework and one of the most versatile platforms available in the marketplace. The solution is easily adaptable to any domain and with our expertise and skillsets you can be rest assured of a seamless implementation experience.
Solution Features
- Automatic Spell Checks & Abbreviations.
- Support for natural language date formats.
- Ability to handle dialogue switching.
- Easy integration with Organization’s core Systems.
- Support for Multi-Channel Interfaces.
- Native language support.
- Fallback to human agent.
- Detailed Analytics.
- Rich Text Display involving images/icons.
- Domain trainable.
- Voice Integration.
- APIs for custom UI Integration.
- Domain experts for conversation designs.
- On-Premises/Cloud based deployment
Business Benefits
- Enhanced Customer Service, Satisfaction, and Delight
- Improved productivity of customer service
- Automation of business processes
- Self-Service by customers
